FAQ
What is an ebook?
An ebook (short for 'electronic book') is a digital version of a traditional print book.
Our ebooks can be read on a variety of devices. These devices include:
- Personal computers, both PC and Mac via eReader
- Smartphones like Apple iPhone
- Tablets like Apple iPad
The ebook experience requires two elements: the ebook file (PDF or EPUB) itself and a software programme or eReader device that can display that file.
What are the benefits of reading ebooks?
In most cases, ebooks are cheaper than paper books.
- Instant worldwide availability - just download the ebook instead of waiting for your mail to arrive or local release.
- Full text searchability experience - search your entire ebook set for a specific phrase or keyword.
- Convenience - loading several novels and book series onto a portable handheld device.
What are the ebook file type options?
We offers our ebooks in the most commonly used file formats: PDF and EPUB.
PDF stands for Portable Document File. As its name implies the document can be read on many different devices. The text and graphics in the document are fixed to the page much like a physical document.
EPUB stands for Electronic Publication. The content of this is 'reflowable' meaning that the document displayed can be optimised for the device it is being displayed on, much like a web page on a computer. This is usually the preferred option for an ebook.
Can I open an ebook in Apple Books (formerly iBooks)?
Apple (IOS) users can read ebooks in the EPUB format on their computers and mobile devices using Apple's Books app (formerly called iBooks).
Apple Books works perfectly with the EPUB format! Just tap on your ebook after downloading it and choose "Open in Apple Books".
Can I read these ebooks on my Kindle?
Absolutely! You can read these ebooks like any other you buy on Amazon in the Kindle app.
I’ve purchased an ebook, what’s the delivery process for this?
Once your payment has been authorised (which typically takes a few seconds), your ebooks purchase will be fulfilled through our system and you will receive an email notification within a few minutes once the ebook(s) become available for download.
How do I transfer my ebooks on my Kindle?
One question that often comes up is how to load ebooks onto a new Kindle.
If you have some non-Amazon ebooks like ours then there are several ways to load them on a Kindle.
Here are three different and common ways to load ebooks on a Kindle:
- Send to Kindle Apps - This is the quickest and easiest way to send documents, PDFs, and non-Amazon ebooks to a Kindle. With a Send-to-Kindle app you can send files from your computer or Android device, and articles from a web browser. They get delivered wirelessly to your Kindle so you don’t have to mess with using a USB cable to sideload. Works with the following formats: EPUB and PDF which we all offer!
- Email – This basically works the same as using the send to Kindle apps above but with email instead. No need to install anything, just send files to your Kindle using email. Works with the same formats listed below. If you add “convert” to the subject line for PDFs they will be converted to Kindle format, which effectively works the same as PDF reflow.
- Sideload via USB – If you own a Kindle device you have the option to download all your purchased Kindle ebooks directly from your Amazon account using the Manage Your Content and Devices page. You can then sideload them to your Kindle from a computer using a USB cable, a helpful option if you don’t have Wi-Fi. Additionally, you can wirelessly send ebooks to your Kindle from the MYKD page by selecting “deliver to” from the actions menu.
For more information about Send-to-Kindle feature, kindly check out this helpful guide.
Do you have any mobile apps recommendations?
For mobile (both Android and IOS users), we highly recommend using Apple Books, KOBO Books, BlueFire or NOOK to browse and read EPUB files, and Adobe Acrobat for PDF files.
Can I access my ebook offline?
Yes, you can access your ebook offline on computer, mobile and tablet devices, and as long as the device is in your possession, feel free to share your ebook across all of your devices.
Can I search within the ebooks?
Definitely! You can search using a keyword through the full-text of most of the ebooks.
How long do I have to wait to download my ebook?
Your ebook will be available immediately in your post-purchase page and via the email sent to your inbox.
How can I read ebooks on a computer?
You can read all of your ebooks using your personal computer with an internet connection and web browser.
To download ebook chapters or sections, your computer will need to have a current PDF reader.
Books in EPUB format will require the free Adobe Digital Editions software to view.
If you have a mobile device, you can use your personal computer to find and download materials then transfer them to your mobile device.
What do I do if I’m having a problem downloading or accessing my ebooks?
Don't worry, we are here to help!
We will need some information from you to help us solve your problem.
Usually we will want to know what format your preferring to use, where you are attempting to download your ebook and where in the process the error occurred, a screen print of any error message, what device you’re using, browser etc.
Problems don't happen often but when they do they are usually quick and easy to resolve.
Please get in touch with us at contact@thrillerandhorror.com
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